Privacy Policy

At Urban Gent, we understand that the modern gentleman values not only impeccable style but also the highest standards of privacy and data protection. Our commitment to sophistication extends beyond our premium menswear collections to encompass the careful handling of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

Personal Information

To provide our refined shopping experience, we collect the following information:

• Contact Details: Name, email address, telephone number
• Shipping Information: Delivery address, shipping preferences
• Billing Information: Payment details processed securely through our payment partners
• Account Information: Login credentials, order history, preferences for our Big & Tall collections and regular fit offerings

Technical Information

• IP address, browser type, device information
• Website usage data and browsing patterns
• Cookie data and tracking information

2. How We Use Your Information

Your information enables us to provide the seamless, sophisticated service that defines the Urban Gent experience:

• Order Processing: To process and fulfill your orders for our premium menswear, including our exclusive Big & Tall collection
• Customer Service: To provide personalised assistance and support through our dedicated team
• Personalisation: To tailor product recommendations and shopping experiences to your preferences
• Communication: To send order updates, style advice, and carefully curated promotions
• Security: To protect against fraud and maintain the integrity of our payment processing systems
• Improvement: To enhance our website, product offerings, and overall customer experience

3. Data Sharing and Disclosure

Urban Gent maintains the highest standards of discretion with your personal information:

• Service Providers: We share necessary information with trusted partners for payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website functionality
• Legal Compliance: We may disclose information when required by law or to protect our rights and the safety of our customers
• Business Transfers: In the event of mergers or acquisitions, customer information may be transferred to the new entity
• International Transfers: As we serve an international clientele (with limited exceptions for some Asian countries and remote regions), your data may be processed outside your home country with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is paramount to us, reflecting the same attention to detail found in our premium garments:

• Encryption: We employ industry-standard SSL encryption to protect data transmission
• Secure Storage: Your information is stored on secure servers with limited access
• Payment Security: Financial details are processed through PCI-compliant payment gateways and never stored on our servers
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

As a valued Urban Gent customer, you maintain control over your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account
• Deletion: You may request deletion of your personal information, subject to legal requirements
• Objection: You can object to certain processing of your data
• Restriction: You may request limitations on how we process your information
• Portability: You can request a copy of your data in a machine-readable format
• Marketing Preferences: You can opt-out of marketing communications at any time

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure payment processing
• Analytical Cookies: Help us understand how customers interact with our site to improve our offerings
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign performance

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. International Data Transfers

As a global retailer serving gentlemen worldwide (with limited exceptions), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children’s Privacy

Urban Gent’s collections and services are intended for adults. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this policy periodically.

10. Contact Us