FAQ

Urban Gent takes pride in offering an inclusive range of premium menswear, including our exclusive Big & Tall collection. This encompasses everything from Big & Tall Coats & Jackets, Knitwear, and Shorts to Suit Jackets, Trousers, and complete Suits & Tailoring options. We also offer regular fit collections including Boots, Coats & Jackets, Hoodies & Sweatshirts, and sophisticated Suits & Tailoring.

Each piece in our collection reflects our commitment to sophistication and substance. We curate premium menswear with meticulous attention to detail, ensuring every garment meets the standards of the modern gentleman who values both style and quality craftsmanship.

Yes, we offer both individual suit components (Suit Jackets, Suit Trousers, Waistcoats) and complete Suits & Tailoring options, available in both our Big & Tall and regular fit collections.

Simply browse our collections, select your desired items and sizes, and proceed through our secure checkout process. You’ll receive order confirmation via email once your purchase is complete.

Order modifications or cancellations must be requested within 2 hours of placement. Please contact us immediately at admin@mensjackets-uk.com with your order number. Once your order enters processing, we cannot guarantee changes can be made.

While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a more personalised shopping experience.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We employ industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.

Your payment method will be authorised and charged at the time of order placement.

We offer two reliable shipping methods:

Standard Shipping – £12.95
• Carrier: DHL or FedEx
• Delivery timeframe: 10-15 business days after dispatch
• Includes tracking

Free Shipping
• Available on orders over £50
• Carrier: EMS
• Delivery timeframe: 15-25 business days after dispatch

Each Urban Gent order receives our meticulous attention. Please allow 1-2 business days for order processing before your package is dispatched.

Yes, we deliver sophisticated style worldwide. However, delivery to some Asian countries and select remote regions may not be available. Our international shipping ensures that whether you’re looking for our exclusive Big & Tall collections or our regular fit pieces, sophisticated style knows no borders.

Once your order leaves our warehouse, you will receive a shipping confirmation email with tracking information. This allows you to follow your package’s journey as it makes its way to you.

Delivery times are estimates and may occasionally be affected by factors beyond our control, such as customs processing or weather conditions. If your order is significantly delayed, please contact us at admin@mensjackets-uk.com and we’ll investigate promptly.

We want you to be completely satisfied with your Urban Gent purchase. You may return unworn, unwashed items with original tags attached within 15 days of receipt for a refund or exchange.

Please contact our customer service team at admin@mensjackets-uk.com with your order number and the items you wish to return. We’ll guide you through the simple return process.

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The timing of the refund appearing in your account will depend on your financial institution.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.